Refund & Cancellation Policy

Our refund and cancellation policy lasts 7 days. If 7 days have passed since your booking, we can’t offer you a full refund. For the latest travel guidelines and regulations, visit Serbia Travel Advisory.

Eligibility for Cancellations & Refunds

To be eligible for a refund, your cancellation request must be:

Made at least 48 hours before the scheduled service.
Applicable only to eligible services.

Non-Refundable Services

Certain services are non-refundable, including:

Last-minute cancellations (less than 48 hours before service).
Services that have already been provided.
Custom-tailored travel packages.

Additional Non-Refundable Services:

Prepaid airport transfers.
Accommodation bookings (subject to hotel policies).
Private chauffeur and guided tours (unless otherwise stated).

To complete your refund request, a proof of booking is required. Please do not contact third-party providers directly for cancellations.

Partial Refunds

Partial refunds may be granted in the following situations:

Cancellations within 48-72 hours before the scheduled service.
Service interruptions due to unforeseen circumstances beyond our control.
Changes to tour schedules due to weather conditions.

Refund Process

Once we receive your refund request, we will process it and notify you via email regarding the approval or rejection.

Late or Missing Refunds

If you haven’t received a refund yet:

Check your bank account.
Contact your credit card provider (processing times may vary).
Contact your bank for any potential delays.

If you have done all this and still have not received your refund, please contact us at {allyouneedisbelgrade@gmail.com}.

Rescheduling Services

We offer flexible rescheduling options for:

Airport transfers (subject to availability).
Private tours and chauffeur services.
Accommodation recommendations.

To reschedule your booking, reach out to us at least 24 hours in advance.

Gift Vouchers

If a service was booked as a gift, a credit voucher may be issued for future use.
If the original booking was not marked as a gift, refunds will be processed to the original payer.