General Conditions

  • These Terms of Use and Sales govern the use of allyouneedisbelgrade. and service purchases via the online store.
  • The website is owned and operated by AYNIB, a specialized tourist agency based in Belgrade. Contact details:
    • Company Address: Milica Rakica, Belgrade
    • Mat. No.: 65024918
    • PIB: 110830474
    • Phone: +381612894528
    • Email: allyouneedisbelgrade@gmail.com
  • By using this website, you agree to the stated Terms and Conditions. We reserve the right to update them without prior notice.
  • Users cannot modify these terms unilaterally. Any exceptions require explicit written approval from Allyouneedisbelgrade.com.
  • If any part of these terms is deemed invalid, the remaining provisions remain in effect.

Contractual Relationship

  • Services listed on the website are not direct offers but invitations for users to submit an order.
  • Upon placing an order, you will receive an Order Acceptance Notice (automated email). However, this does not confirm the order.
  • The contract is legally binding only when you receive an Order Confirmation Notification.
  • Allyouneedisbelgrade.com reserves the right to cancel or partially fulfill orders, notifying the buyer accordingly.

Services

  • Service details are listed on the website, and we strive for accurate descriptions.
  • If the purchased service differs from the description, you may cancel it under the refund policy stated in sections 8, 9, and 10.

Pricing

  • Prices are clearly displayed on the website. There are no delivery charges for virtual services.
  • Costs may vary based on location and additional fees, including export duties.
  • Prices are subject to change but will not affect orders already placed.
  • In case of pricing errors, we reserve the right to cancel orders and notify the customer.

Delivery Terms

  • After order confirmation, an Order Acceptance Notice will be sent, followed by an Order Confirmation Notification with estimated delivery time.
  • If a service is temporarily unavailable, we will notify you and offer a suitable alternative or a refund.
  • Partial deliveries may occur if all services cannot be fulfilled at once.

Payment Methods

Available Payment Options:

  • Credit Card (for Serbia & international payments)
  • PayPal (for international payments) For more details on PayPal payments, visit PayPal’s official website
  • Cash on Delivery (where applicable)

Currency Conversion Notice: Payments are processed in Serbian Dinar (RSD). Exchange rates may cause slight variations in the final charge.

Reservations

Services in your cart are not reserved until the purchase is confirmed. Availability may change before checkout.

Reclamations & Complaints

  • We operate under Serbian Consumer Protection Law. Complaints can be submitted via allyouneedisbelgrade@gmail.com.
  • Service dissatisfaction must be reported within 24 hours for resolution.
  • We will provide a structured complaint procedure and respond within the legal time frame.

Withdrawal & Cancellation Policy

  • Buyers can cancel their purchase within 2 days of booking. The buyer covers cancellation costs unless the service was incorrect.
  • Refunds or alternative services are offered upon cancellation.
  • Same-day cancellations must be reported via Viber, WhatsApp (+381612894528), or email.

Refund Process

  • Refund requests must be submitted via email.
  • Refunds are processed only through Visa, Mastercard, and Maestro.
  • Changes to service details must be pre-approved by Allyouneedisbelgrade.com.

For more information please visit refund and cancellation policy

Working Hours

Our website operates 24/7. Temporary downtime may occur due to maintenance.

Legal Compliance

Allyouneedisbelgrade.com adheres to Serbian Tourism, Trade, and Consumer Protection Laws. For information on how we collect, use, and protect your personal data, please review our Privacy Policy

Intellectual Property

All website content (text, design, images, software, etc.) is owned by AYNIB. Unauthorized use is prohibited.

User Responsibilities

  • You are responsible for activities on your account.
  • Underage users require parental supervision.
  • We reserve the right to cancel services if Terms & Conditions are violated.

Electronic Communication & Comments

  • Visitors may submit comments, but malicious or offensive content will be removed.
  • False identities or registrations using another person’s email are prohibited.

Final Note

By using this website, you confirm that you have read and accepted these Terms and Conditions.

For detailed information on Serbian tourism regulations and entry requirements, please visit the official government website: General Entry Requirements for Serbia.